Before we ring in a new year, you may be going through your budget for the upcoming year to determine potential expenses and what areas of your business may need an upgrade. One area that is crucial but is often overlooked is communication technology. Having streamlined and integrated communication technology is essential for running business operations smoothly and ensuring a pleasant client experience.
With remote and hybrid work environments becoming the new norm, basic communication technology, such as on-premises phone systems, isn’t going to suffice for the long term. How do you know when it may be time to upgrade your communication technology? Here are a few key indicators to help you make the call:
Complex Work Environments
If your business consists of multiple locations and on-premises systems and/or you have hybrid or remote employees, you may want to evaluate and evolve your communication technology if you haven’t already. Consider an integrated, cloud-based phone system, especially if you don’t currently have a unified solution for messaging, video or phone.
Lack of Features
What features does your current communication technology have? Modern phone systems allow for a multitude of features to maximize and centralize communication processes. Some standout benefits of most cloud-based systems include:
- Business continuity and disaster recovery options
- Additional contact channels such as chat, social media and interactive voice response (IVR)
- Advanced analytics and reporting tools
- Tools for assisting with compliance regulations
Looking to Scale
What do your current growth plans look like? If you are aiming to grow and expand your business, it’s important to have technology that can scale with it to minimize growing pains and communication gaps. On-premises phone systems often aren’t designed to scale and can struggle to meet urgent needs. For businesses that are busier during specific times of the year or require rapid deployment of products or services, a cloud-based system may help alleviate internal headaches and create efficiencies during seasonal rushes.
Making an upgrade to any kind of internal technology can feel overwhelming, but when it comes to an area as significant as communication, it’s essential for running an efficient and scalable business. If the above indicators sound like your business, it may be time to switch to a cloud-based phone system that can offer you simplicity and flexibility for whatever comes next.
At BerganKDV, we provide robust a robust cloud-based phone system as part of our managed IT services so clients can communicate effortlessly and securely within their organization.
If you want to learn more about what technology solutions we can offer to your business, we’d be happy to help. Contact us today and one of our team members will further discuss our service options. Let’s talk!