PlainSight Client Resources

We encourage you to continuously review your submitted tip so that you can check on its status. You will be able to see a status that shows where the organization is in reviewing and utilizing the information you provided.

You are also able to anonymously communicate with those members of the organization’s management team who have administrative access to PlainSight when you go back to review your tip.

This will be extremely valuable to the organization as they will have the ability to ask follow-up questions and obtain more information to help them with their investigation of the issue. It also allows you to provide more information if you come across anything else after you submit the initial tip.

We recommend you return to PlainSightFraudHotline.com at least once a week for the first month after you submit the tip to check on the status of the tip, to answer any questions that were left by your organization, and to add any additional information you become aware of. After the first month, we recommend returning to PlainSightFraudHotline.com every couple of weeks until you see the tip has been closed.

If the tip code, passphrase or pin is lost or you do not remember it, there is no way to retrieve it and the user will not be able to go back into PlainSight to review the information they submitted, check on the status of the tip, or check for follow-up questions that were left by the organization’s management.

We recommend submitting another tip with similar information and with an indication that you previously provided this information but lost your tip code. This will let the organization’s PlainSight administrators know they should add follow-up questions to the new tip that was submitted.

There may be several potential reasons including, but not limited to, the information provided was not detailed enough to be able to commence an investigation, the organization has not updated the status in PlainSight, or an investigation that may span months or years is ongoing.

We recommend you continue to use your tip code and passphrase or PIN to check on the status within PlainSight. We also encourage you to provide additional information that you may come across that could be useful to the organization. You could also send an inquiry to the management team through the anonymous chat function within PlainSight to ask if they have any questions for you.

There are different statuses that each tip will be set at after the tip is received. The following is a list of the different statuses and a description of when the statuses would typically be used.

• New: This is the default status. Every tip received begins in this status.
• Tip Analysis in Progress: Each tip will be changed to this status by one of your organization’s administrators when they log in to view the tip for the first time. The tip will typically remain in this status while the organization completes some initial review procedures related to the information received, including an initial review of documents and records to try to corroborate the claim.
• Client Investigation in Progress: This status will be used when the organization has determined the tip and their initial review provides enough information to warrant a more in-depth investigation. This status indicates the investigation is being completed by the organization.
• Creative Planning Investigation in Progress: This status will be used when the organization has determined the tip and their initial review provides enough information to warrant a more in-depth investigation and they have hired the Creative Planning forensic team to complete the investigation.
• Tip Investigated and Case Closed: This status indicates the investigation has been completed, a report with findings has been issued, and the report has been provided to any necessary internal and external authorities.
• Tip Deemed Invalid: This status will be used when it is determined the information received was not enough information to be able to understand the issue. This could be due to the organization being unable to determine the validity of the information received, or an initial review of documents and records does not support the information received in the tip.