Tips can be submitted through PlainSightFraudHotline.com or by calling (857) 847-5463 or (857) TIP-LINE.
Submitting a Tip
Yes. BerganKDV is committed to protecting the anonymity of users who submit tips through PlainSight. Several measures were taken during the development of PlainSight to help ensure there is no personally identifying information obtained or stored from users who submit information through PlainSight. The only instances where personally identifying information is obtained and stored is when the user voluntarily submits their personal information.
Each organization is assigned a random, unique organization code when they subscribe to PlainSight. This organization code will need to be entered when you go to submit a tip. This code is used by PlainSight to identify the organization the tip is associated with.
If you do not have your organization's code, please reach out to your HR or internal teams responsible for deploying PlainSight.
The four-digit PIN you create is needed when you go to PlainSightfraudhotline.com to review the tip information you provided. Be sure to write down the number you created so you remember what it is. The PIN is used as another layer of security to ensure you are the only one that can go back into PlainSight and anonymously review the tip, answer questions left by your organization’s management, or add additional information. This PIN that you create, along with the tip code you will receive at the end of the call, will be needed to review a tip that you previously submitted.
The only requirement is that the passphrase is at least ten (10) characters long. There is no alpha, numeric, capitalization, or special character requirements. It just needs to be something that you can remember.
Each subscribing organization has designated members of their management team who will receive tip information when submitted through PlainSight. BerganKDV PlainSight administrators also receive tip information as they are submitted.
When you submit a tip via the web application, there is a list of the organization’s PlainSight administrators provided, and you will have an opportunity to exclude any of those members of management that you believe may be involved in the issue you are reporting.
BerganKDV does not track who visits the web application at plainsightfraudhotline.com or who calls the phone application; however, your employer may be able to track and identify devices that accessed plainsightfraudhotline.com on their network or their Wi-Fi connection. Your employer may also be able to determine which employer owned phone called the PlainSight phone application. As a result, best practice is to use a personal device that is not connected to an employer network or Wi-Fi connection when submitting a tip through either the web application or the phone application.
Tutorial: Submitting a Tip using the PlainSight Fraud Hotline.
Reviewing a Submitted Tip
Yes, and we highly encourage you to do so. For every tip that is submitted, a unique tip code is automatically generated and provided to you. You are the only one that knows that tip code so be sure to write it down and keep it in a safe place. You will also be asked to create a passphrase (web application) or PIN (phone application) as another layer of security. You are also the only one that will know the passphrase or PIN code. You will need both the tip code and the passphrase or PIN to review the tip you previously submitted.
We encourage you to continuously review your submitted tip so that you can check on its status. You will be able to see a status that shows where the organization is in reviewing and utilizing the information you provided.
You are also able to anonymously communicate with those members of the organization’s management team who have administrative access to PlainSight when you go back to review your tip.
This will be extremely valuable to the organization as they will have the ability to ask follow-up questions and obtain more information to help them with their investigation of the issue. It also allows you to provide more information if you come across anything else after you submit the initial tip.
We recommend you return to PlainSightFraudHotline.com at least once a week for the first month after you submit the tip to check on the status of the tip, to answer any questions that were left by your organization, and to add any additional information you become aware of. After the first month, we recommend returning to PlainSightFraudHotline.com every couple of weeks until you see the tip has been closed.
If the tip code, passphrase or pin is lost or you do not remember it, there is no way to retrieve it and the user will not be able to go back into PlainSight to review the information they submitted, check on the status of the tip, or check for follow-up questions that were left by the organization’s management.
We recommend submitting another tip with similar information and with an indication that you previously provided this information but lost your tip code. This will let the organization’s PlainSight administrators know they should add follow-up questions to the new tip that was submitted.
There may be several potential reasons including, but not limited to, the information provided was not detailed enough to be able to commence an investigation, the organization has not updated the status in PlainSight, or an investigation that may span months or years is ongoing.
We recommend you continue to use your tip code and passphrase or PIN to check on the status within PlainSight. We also encourage you to provide additional information that you may come across that could be useful to the organization. You could also send an inquiry to the management team through the anonymous chat function within PlainSight to ask if they have any questions for you.
There are different statuses that each tip will be set at after the tip is received. The following is a list of the different statuses and a description of when the statuses would typically be used.
- New: This is the default status. Every tip received begins in this status.
- Tip Analysis in Progress: Each tip will be changed to this status by one of your organization’s administrators when they log in to view the tip for the first time. The tip will typically remain in this status while the organization completes some initial review procedures related to the information received, including an initial review of documents and records to try to corroborate the claim.
- Client Investigation in Progress: This status will be used when the organization has determined the tip and their initial review provides enough information to warrant a more in-depth investigation. This status indicates the investigation is being completed by the organization.
- BKDV Investigation in Progress: This status will be used when the organization has determined the tip and their initial review provides enough information to warrant a more in-depth investigation and they have hired the BerganKDV forensic team to complete the investigation.
- Tip Investigated and Case Closed: This status indicates the investigation has been completed, a report with findings has been issued, and the report has been provided to any necessary internal and external authorities.
- Tip Deemed Invalid: This status will be used when it is determined the information received was not enough information to be able to understand the issue. This could be due to the organization being unable to determine the validity of the information received, or an initial review of documents and records does not support the information received in the tip.
Tutorial: Reviewing a Submitted Tip
Resources for PlainSight Administrators
If you forget your password to login to your administrative account in PlainSight, go to PlainSightFraudHotline.com/account/login. Click on “Forgot password?”. You will then be prompted to enter your email address associated with your administrative account. Once you have entered your email address, click “Submit”. This will generate an email that will include a link to reset your password.
If there is turnover in a position that your organization has chosen to have administrative access to PlainSight, you will need to remove their access and add the information for the new employee. While logged into your administrative account, click on “Administration” on the left side of the screen. That will provide a dropdown list where you will click on “Users”. This will bring you to a list of all administrative users for your organization. To add a new user, click the “Create new user” button in the upper right-hand corner. To delete a user or make changes to a user, click on the “Actions” button next to the user you need to change and then click “Delete” if that user needs to be removed or “Edit” if you need to change some information related to that user.