Lifesize Videoconferencing Software Available at No Charge to Support Remote Workforce
At BerganKDV, we offer a secure solution from Lifesize. In response to COVID-19, Lifesize is offering free, unlimited video conferencing service to all global businesses for six months.
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TECH AND INNVOATION
Things to Consider
- Keep your technology platform secure as staff begin to transition back to the office.
- Begin debriefing process and update [or create] a business continuity plan.
- Continue to educate your staff to recognize common fraud schemes.
- Review applications and software that were implemented during the work from home transition.
In the scramble to move to a remote work force, many companies were forced to rush through the process of getting their networks ready for employees to access company data from home. Now that many states are starting to reopen business operations, there is plenty to think through for yet another transition for your employees and how they access your technology infrastructure as they begin to transition back to the office environment. Here are three areas you should be considering:
Transitioning your workers who are returning to the office – As employees return to the office, one of the first things you should consider is to thoroughly scan laptops and other work devices that employees took home to ensure they are virus-free before plugging them back into your internal network. With entire families at home together working and going to school, the employee’s work computer may have been used for nonwork-related activities. Scanning devices will help you protect your internal network and resources. If an employee will no longer be working remotely, you may also want to disable their remote access.
Continue to help your remote workers connect to your network securely – Having an encrypted Virtual Private Network (VPN) to secure your remote connection and implementing time restrictions on when and how long devices can be connected to the VPN are good first steps. Another thing to consider is segmenting personal devices that people are using at home from your corporate network until you know the device is clean. Known as sandboxing devices, it can prevent data breaches caused by previously unknown malware and other threats. Lastly, if you have not initiated a two-factor authorization to verify your employees’ identities upon login offers an additional layer of protection.
Talk about what went well and what could have been improved – Now is the time to debrief while memories of what has transpired as you transitioned your work force to and from a remote environment are fresh in everyone’s minds. Debriefing is an information-sharing and event-processing session conducted as a conversation between peers. It needs to be an environment where people feel they can freely share not only what went well but also what didn’t quite go as planned. From there, you can make needed revisions to your business continuity plan to be better prepared for the future. If you don’t have a business continuity plan, now is the time to begin to develop one. The first step would be to document the procedures you followed as you moved to a remote work environment and use the feedback from your debriefing session to improve.
Continue to educate your staff to recognize common fraud schemes – New virus-related scams seem to be popping up every day. Having the appropriate, regular training for your employees to be able to recognize phishing schemes and other scams is more important than ever. Our Email Security Best Practices tip sheet is a good place to start. And, as things continue to settle, you may want to consider starting regular information security training. At BerganKDV, all employees participate in monthly video training with quizzes incorporated to ensure they are tracking with the education and tips to make the right decisions to avoid falling prey to fraudulent activities.
Review any new applications and/or software you implemented – many vendors offered free trials for their software platforms during the time when so many employees were moving to working remotely. Make sure you are keeping track of when those free trials end so you don’t end up with an unanticipated expense. Now would also be a good time to evaluate if the software or application needs to be incorporated into your technology platform on a more permanent basis if it worked well for your employees.